Privacy Policy

Introduction
At Beyond the Gorillas Experience, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, share, and protect the information you provide to us when you access our website, book tours, or engage with our services. By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Information: When you book a tour, inquire about our services, or contact us directly, we may collect personal information such as your name, email address, phone number, billing address, and payment details.
• Usage Data: We may collect information about how our website is accessed and used, including your IP address, browser type, device type, operating system, and pages visited on our site.
• Cookies and Tracking Technologies: Our website may use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze website traffic.

2. How We Use Your Information

Beyond the Gorillas Experiences uses the information collected for the following purposes:

• To Provide and Manage Our Services: We use your personal information to process bookings, send confirmations, and communicate with you about your reservations.
• To Improve Our Services: We use usage data and analytics to understand user behavior, enhance our website, and develop new services.
• To Communicate with You: We may send you emails, notifications, and other updates related to your bookings or inquiries.
• To Comply with Legal Obligations: We may use or disclose your information as required by applicable laws and regulations.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described in this Privacy Policy. We may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party vendors who help us operate our website, process payments, and provide services. These third parties are contractually obligated to handle your information securely and in compliance with applicable data protection laws.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities, such as a court or government agency.
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to the same privacy commitments outlined here.

4. Data Security

We take the security of your personal information seriously. We use industry-standard measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information:

• Access and Correction: You may request access to your personal information and request corrections if it is inaccurate or incomplete.
• Data Deletion: You may request the deletion of your personal data, subject to certain legal requirements or obligations.
• Opt-Out: You may opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.

6. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. We will notify you of any material changes by posting the new Privacy Policy on our website with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Beyond the Gorillas Experience
Email: beyondgorillasexperience@gmail.com
Phone: +250-0787 827 697
Address: Ruhengeri, Musanze

Your privacy is important to us, and we are committed to protecting your personal information as you explore and enjoy our services. Thank you for trusting Beyond the Gorillas Experience.